Being able to deliver bad news with respect, dignity and grace is an essential management skill. Yet, it is one that is not taught in management development programs. Post '90’s restructurings followed by a long period of employment growth, has resulted in two generations in the workplace with little experience delivering bad news. It is a costly and nasty surprise to discover social media is not friendly to the new generation of managers when it comes to providing bad news!
Delivering bad news is fraught with complexity. It is a human thing and humans are emotional. Social media is at the ready to vilify. Human Rights, Union Rights, Labour Laws, Employment Standards and Common Law are all factors in the process. And not to be overlooked, is the impact on people. Employees today and prospective ones for the future, colleagues, customers, and suppliers will look at how your organization lives its' values. Your credibility is on the line.
Transition Essentials: Delivering Bad News with Grace is for you!
The FREE session gives you 6-Steps and a FREE DOWNLOAD of the ESSENTIAL 6-STEPS TO DELIVERING BAD NEWS WITH GRACE. Other micro-learning sessions offer greater depth in managing complex terminations, government processes, multiple locations, distance, unsuccessful in a job competition, and more.
The goal is for you to maintain empathy while knowing you have prepared effectively to deliver bad news with respect, dignity and grace. In so doing, your credibility will remain intact.
Catherine has deep expertise in supporting organizations in finding ways to capitalize on their talent and deliver better outcomes by taking a values-based approach to managing the most difficult of managerial and leadership issues - individual and organizational transition management.
Catherine has worked with multi-faceted organizations in the public, private and 3rd sector over 30-years. A selection of her clients include: Teaching and community hospitals, many Ontario Government Ministries, primary manufacturing, mining/construction/industrials, automotive and manufacturing, financial institutions, technology and pharmaceuticals, and professional associations.
Catherine is a thought leader, International speaker and author. She authored Delivering Bad News.../Annoncer des mauvaises nouvelles... for the provincial government and later sold 25,000 copies to the federal government (that is a business best seller in Canada!). Over the course of her career, she designed the acclaimed labour/management adjustment program for the then restructuring steel industry across Canada, widespread reductions in force for the Federal and Ontario Government, restructuring of the health sector in Ontario, and the too-many-to-count complex individual employment terminations that needed her gentle touch. She developed a reputation for handling the most complex of employment issues with grace that preserved the dignity of the individual, the credibility of leadership and the integrity of the organization.
Catherine is a Fellow Certified Management Consultant, an honour bestowed on individuals for their contribution to their field of expertise, the profession, and to society; and an alumnus of the Governor General's Canadian Leadership Conference.
Frequently Asked Questions
Please be sure to enroll in the Transition Essentials program as I will be publishing many topics on handling these complex employment issues over the next several months. The FREE session provides you with an excellent overview of the 6-core steps to preparing for Delivering Bad News with Grace and Dignity. Once you have completed the session, a FREE PDF DOWNLOAD of the ESSENTIAL 6-STEPS TO DELIVERING BAD NEWS WITH GRACE, is available for you.
I am in the process of up-dating the Delivering Bad News... booklet to include some of the more recent terminology and to make it a down-load and accessible format. It is written specifically for public sector institutions and covers two management development issues: 1) understanding the emotional response to handling notifications and 2) techniques of handling notification processes. Should you need a booklet right away, I do have 20 or so in stock and would make them available for $5.00 each + tax and mailing. Drop me an email: [email protected]