Being able to deliver bad news with respect, dignity and grace is an essential management skill. Yet, it is one that is not taught in management development programs. Post '90’s restructurings followed by a long period of employment growth, has resulted in two generations in the workplace with little experience delivering bad news. It is a costly and nasty surprise to discover social media is not friendly to the new generation of managers when it comes to providing bad news!
Delivering bad news is fraught with complexity. It is a human thing and humans are emotional. Social media is at the ready to vilify. Human Rights, Union Rights, Labour Laws, Employment Standards and Common Law are all factors in the process. And not to be overlooked, is the impact on people. Employees today and prospective ones for the future, colleagues, customers, and suppliers will look at how your organization lives its' values. Your credibility is on the line.
Transition Essentials: Delivering Bad News with Grace is for you!
The FREE session gives you 6-Steps and a FREE DOWNLOAD of the ESSENTIAL 6-STEPS TO DELIVERING BAD NEWS WITH GRACE. Other micro-learning sessions offer greater depth in managing complex terminations, government processes, multiple locations, distance, unsuccessful in a job competition, and more.
The goal is for you to maintain empathy while knowing you have prepared effectively to deliver bad news with respect, dignity and grace. In so doing, your credibility will remain intact.
Catherine is a thought leader, International speaker and author. She is a co-author: Mentoring and the World of Work in Canada; author, Me2 e-Resource for Mentors and Protégés , Cascade to Wisdom, La fontaine de la sagesse resources for Mentors and Protégés, A Quick Guide for Mentoring Partners, contributing author to: Successful Professional Women of the Americas: From Polar Winds to Tropical Breezes, Edward Elgar Publishing; Developing Successful Diversity Mentoring Programmes, An International Casebook, McGraw Hill, and Chapter for The SAGE Handbook on Mentoring, Sage Publishers UK.
Catherine is a Fellow Certified Management Consultant, an honour bestowed on individuals for their contribution to their field of expertise, the profession, and society, and an alumnus of the Governor General’s Canadian Leadership Conference.
Frequently Asked Questions
Please be sure to enroll in the Transition Essentials program as I will be publishing many topics on handling these complex employment issues over the next several months. The FREE session provides you with an excellent overview of the 6-core steps to preparing for Delivering Bad News with Grace and Dignity. Once you have completed the session, a FREE PDF DOWNLOAD of the ESSENTIAL 6-STEPS TO DELIVERING BAD NEWS WITH GRACE, is available for you.
I am in the process of up-dating the Delivering Bad News... booklet to include some of the more recent terminology and to make it a down-load and accessible format. It is written specifically for public sector institutions and covers two management development issues: 1) understanding the emotional response to handling notifications and 2) techniques of handling notification processes. Should you need a booklet right away, I do have 20 or so in stock and would make them available for $5.00 each + tax and mailing. Drop me an email: [email protected]